Patient Care Front Desk Lead — Clinic Ops

HCA Healthcare, Inc.; Grapevine (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

CareNow urgent care is seeking a Front Desk Coordinator to support patient flow and clinic operations. You will monitor wait times, assist with opening/closing, supervise front desk staff, and help maintain financial policies and attendance.

The role requires 1+ year in a medical office, experience supervising staff, and EHR familiarity. Certifications required within set timelines include BLS within 30 days and Federal Breath Alcohol Screening and Federal Drug Screening within 3 months.

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience in the supervision of staff is helpful.
• Experience using an EHR system is beneficial.

Responsibilities

• Monitor patient flow to ensure clinic is operating efficiently, including monitoring wait times and the Web Check-in process.
• Assist with management of daily clinic operations including ensuring the clinic is opened and closed appropriately and in a timely manner.
• Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.
• Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.
• Create a work schedule for all patient representatives based on clinic needs.
• Partner with marketing to correctly implement and maintain marketing programs.
• Prepare for and successfully completes clinic audits, reviews, and surveys.

Skills

EHR experience

Staff supervision

Patient flow coordination

Education

BLS Certification

Federal Breath Alcohol Screening Certification

Federal Drug Screening Certification

Job description

CareNow urgent care is seeking a Front Desk Coordinator to support patient flow and clinic operations. You will monitor wait times, assist with opening/closing, supervise front desk staff, and help maintain financial policies and attendance.

The role requires 1+ year in a medical office, experience supervising staff, and EHR familiarity. Certifications required within set timelines include BLS within 30 days and Federal Breath Alcohol Screening and Federal Drug Screening within 3 months.