Clinic Front Desk Lead – Operations & Patient Care

CareNow; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Tuition assistance

Career growth

Job summary

CareNow, part of HCA Healthcare, is seeking a Front Desk Coordinator to champion patient care and ensure smooth clinic operations. You will support team collaboration, monitor patient flow, and help maintain accurate scheduling and check-in processes.

Ideal candidates have 1+ year in a medical office, some supervisory experience, and familiarity with EHR systems. BLS certification and federal drug/alcohol screenings within specified timelines are required.

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience supervising staff is helpful.
• Experience using an EHR system is beneficial.
• To obtain a BLS Certification is required within 30 days of start.
• Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

Responsibilities

• Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.
• Assist with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner.
• Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.
• Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.
• Create a work schedule for all patient representatives based on clinic needs.
• Partner with marketing to correctly implement and maintain marketing programs.
• Prepare for and successfully completes clinic audits, reviews, and surveys.

Job description

CareNow, part of HCA Healthcare, is seeking a Front Desk Coordinator to champion patient care and ensure smooth clinic operations. You will support team collaboration, monitor patient flow, and help maintain accurate scheduling and check-in processes.

Ideal candidates have 1+ year in a medical office, some supervisory experience, and familiarity with EHR systems. BLS certification and federal drug/alcohol screenings within specified timelines are required.