Patient Care Front Desk Supervisor

CareNow; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with a 100% match on 3% to

9% of pay

Education support

Fertility and family building

Job summary

CareNow, part of HCA Healthcare, is seeking a Front Desk Coordinator to help manage patient flow and overall clinic operations. You will supervise front desk staff, ensure policies are followed, and support scheduling and audits in a fast-paced urgent care setting.

Requirements include at least 1 year in a medical office, staff supervision experience, and EHR familiarity. Certification in BLS, Breath Alcohol, and Drug Screening must be obtained within the stated timelines.

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience in supervising staff is helpful.
• Experience using an EHR system is beneficial.
• Must obtain BLS Certification within 30 days of start; Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification within 3 months.

Responsibilities

• Monitor patient flow to ensure clinic operates efficiently, including wait times and Web Check-in.
• Assist with daily clinic operations, ensuring opening/closing are done timely.
• Supervise and train front desk staff to enforce policies, timekeeping, and standards.
• Manage performance issues, handle visitor concerns, and provide follow-up training as needed.
• Create work schedules for patient representatives based on clinic needs.
• Partner with marketing to implement and maintain marketing programs.
• Prepare for and complete clinic audits, reviews, and surveys.

Skills

Customer service

Staff supervision

Attention to detail

Effective communication

Tools

EHR system

Job description

CareNow, part of HCA Healthcare, is seeking a Front Desk Coordinator to help manage patient flow and overall clinic operations. You will supervise front desk staff, ensure policies are followed, and support scheduling and audits in a fast-paced urgent care setting.

Requirements include at least 1 year in a medical office, staff supervision experience, and EHR familiarity. Certification in BLS, Breath Alcohol, and Drug Screening must be obtained within the stated timelines.