Front Desk Coordinator

HCA Healthcare, Inc.; Grapevine (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

CareNow urgent care is seeking a Front Desk Coordinator to support patient flow and clinic operations. You will monitor wait times, assist with opening/closing, supervise front desk staff, and help maintain financial policies and attendance.

The role requires 1+ year in a medical office, experience supervising staff, and EHR familiarity. Certifications required within set timelines include BLS within 30 days and Federal Breath Alcohol Screening and Federal Drug Screening within 3 months.

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience in the supervision of staff is helpful.
• Experience using an EHR system is beneficial.

Responsibilities

• Monitor patient flow to ensure clinic is operating efficiently, including monitoring wait times and the Web Check-in process.
• Assist with management of daily clinic operations including ensuring the clinic is opened and closed appropriately and in a timely manner.
• Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.
• Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.
• Create a work schedule for all patient representatives based on clinic needs.
• Partner with marketing to correctly implement and maintain marketing programs.
• Prepare for and successfully completes clinic audits, reviews, and surveys.

Skills

EHR experience

Staff supervision

Patient flow coordination

Education

BLS Certification

Federal Breath Alcohol Screening Certification

Federal Drug Screening Certification

Job description

This position is incentive eligible.

Do you want to join an organization that invests in you as a Front Desk Coordinator? At CareNow, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Seeking a Front Desk Coordinator like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

In this role, you will:

Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.

Assist with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner.

Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.

Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.

Create a work schedule for all patient representatives based on clinic needs.

Partner with marketing to correctly implement and maintain marketing programs.

Prepare for and successfully completes clinic audits, reviews, and surveys.

You Will Need:

1+ year of experience in a medical office setting

1+ year of experience in the supervision of staff is helpful

Experience using an EHR system is beneficial

To obtain a BLS Certification is required within 30 days of start.

Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

CareNow® urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

""Good people beget good people.""- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Front Desk Coordinator opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.