Healthcare Front Desk Lead — Patient Flow & Team Training

CareNow; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) with match

Tuition assistance

Dependent scholarships

Job summary

CareNow in Texas seeks a Front Desk Coordinator to champion patient care and keep the clinic running smoothly. You will monitor patient flow, help open/close the clinic, and supervise front desk staff to ensure policies and timekeeping are followed.

You will create work schedules, partner with marketing on programs, and prepare for audits and surveys. Requirements include 1+ year in a medical office, EHR experience, BLS, and federal breath alcohol and drug screening certifications within stated

Qualifications

• 1+ year of experience in a medical office setting.
• 1+ year of experience in the supervision of staff is helpful
• Experience using an EHR system is beneficial
• To obtain a BLS Certification is required within 30 days of start.
• Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

Responsibilities

• Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.
• Assist with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner.
• Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.
• Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.
• Create a work schedule for all patient representatives based on clinic needs.
• Partner with marketing to correctly implement and maintain marketing programs.
• Prepare for and successfully completes clinic audits, reviews, and surveys.

Skills

Staff supervision

EHR experience

Patient care

Scheduling

Marketing collaboration

Education

BLS Certification

Federal Breath Alcohol Screening Certification

Federal Drug Screening Certification

Tools

EHR system

Job description

CareNow in Texas seeks a Front Desk Coordinator to champion patient care and keep the clinic running smoothly. You will monitor patient flow, help open/close the clinic, and supervise front desk staff to ensure policies and timekeeping are followed.

You will create work schedules, partner with marketing on programs, and prepare for audits and surveys. Requirements include 1+ year in a medical office, EHR experience, BLS, and federal breath alcohol and drug screening certifications within stated