Patient Care & Front Desk Coordinator

Sciolex Corporation; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sciolex Corporation in the United States is seeking a Medical Support Assistant to support Veterans Health Administration medical reception and clerical duties. The role includes front desk functions, scheduling, records handling, and coordination with community care providers.

You will work with a team to deliver friendly, accurate service, use MS Office, and maintain patient communication while ensuring security and compliance.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.
• Ability to type 50 WPM and basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed.

Skills

Customer service

Medical terminology

Typing 50 WPM

Basic computer skills

English proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Sciolex Corporation in the United States is seeking a Medical Support Assistant to support Veterans Health Administration medical reception and clerical duties. The role includes front desk functions, scheduling, records handling, and coordination with community care providers.

You will work with a team to deliver friendly, accurate service, use MS Office, and maintain patient communication while ensuring security and compliance.