Medical Support Assistant: Front Desk & Care Coordination

Sciolex Corporation; Pueblo (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

EOE

Competitive compensation

Job summary

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration operations. The role includes receptionist duties, scheduling, records processing, and coordination with community care providers to ensure smooth patient flow and service delivery.

Requirements include a High School Diploma or GED, 6 months of customer service experience, 50 WPM typing, basic medical terminology, and proficiency with Microsoft Office.

Qualifications

• Minimum 6 months of customer service experience.
• Ability to type 50 WPM.
• Knowledge of basic medical terminology.
• Proficient with basic computer applications.
• Oral and written proficiency in English.

Responsibilities

• Screen and receive phone calls in a courteous and timely manner.
• Respond to telephone inquiries regarding delivery of services.
• Perform appointment scheduling and tracking, pre- and post-appointment contacts.
• Receive medical records and ensure proper entry into Records Systems.
• Coordinate and authorize care with external community care providers.
• Access computers to utilize Microsoft Office products and electronic systems.
• Process community care consults in related systems.
• Communicate effectively with medical providers, staff, patients, and third parties.
• Provide friendly, quality customer service to patients and staff.

Skills

Customer service

Typing 50 WPM

Basic medical terminology

Basic computer skills

English proficiency

Education

High School Diploma/GED

Tools

Microsoft Office (Outlook, Teams, Word, Excel)

Job description

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration operations. The role includes receptionist duties, scheduling, records processing, and coordination with community care providers to ensure smooth patient flow and service delivery.

Requirements include a High School Diploma or GED, 6 months of customer service experience, 50 WPM typing, basic medical terminology, and proficiency with Microsoft Office.