Medical Support & Front Desk Coordinator

Sciolex Corporation; Colorado; On-site; USD 40,000 - 48,000; Full time

Job summary

Sciolex Corporation is hiring a Medical Support Assistant to support Veterans Health Administration operations. The role includes front-desk reception, patient scheduling, and coordination with external care providers.

The position requires basic medical terminology knowledge, 6 months of customer service experience, and proficiency with MS Office. Strong communication in English is essential.

Qualifications

• High School Diploma, GED, or other equivalent.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed

Skills

Typing 50 WPM

Customer service

English communication

Basic computer skills

Medical terminology

Education

High School Diploma / GED

Tools

Microsoft Office (Outlook, Teams, Word, Excel)

Job description

Sciolex Corporation is hiring a Medical Support Assistant to support Veterans Health Administration operations. The role includes front-desk reception, patient scheduling, and coordination with external care providers.

The position requires basic medical terminology knowledge, 6 months of customer service experience, and proficiency with MS Office. Strong communication in English is essential.