Medical Support Assistant: Front Desk & Patient Care

Sciolex Corporation; Clearlake (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role involves receptionist duties, appointment scheduling, medical records handling, and coordination with community care providers.

Ideal candidates have a high school diploma, basic medical terminology knowledge, and at least 6 months of customer service experience, with strong English communication and 50 WPM typing capability. Equal opportunity employer.

Qualifications

• Proficiency with basic medical terminology.
• Minimum 6 months of customer service experience required.
• Ability to type 50 words per minute and use standard computer systems.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to inquiries regarding delivery of services.
• Schedule appointments and manage pre- and post-appointment contacts.
• Receive medical records and process information into Records Systems.
• Coordinate care with external providers.
• Access Office applications (Outlook, Teams, Word, Excel) and electronic systems.
• Process community care consults in associated systems.
• Communicate with patients, staff, and providers clearly.
• Provide friendly, quality customer service to patients and families.
• Perform front desk administrative duties as needed.

Skills

Typing 50 WPM

Customer service

MS Office

Education

High School Diploma, GED, or other equivalent

Tools

Microsoft Office

Job description

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role involves receptionist duties, appointment scheduling, medical records handling, and coordination with community care providers.

Ideal candidates have a high school diploma, basic medical terminology knowledge, and at least 6 months of customer service experience, with strong English communication and 50 WPM typing capability. Equal opportunity employer.