Medical Support Assistant - Front Desk & Scheduling

Sciolex Corporation; Town of Montana (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role entails receptionist duties, patient scheduling, and processing medical records while coordinating care with external providers.

You will interact with patients, family members, and healthcare staff, ensuring courteous communication and accurate data entry. Proficiency with Microsoft Office and English language skills are essential to deliver high-quality customer service.

Qualifications

• High School Diploma, GED, or other equivalent.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed.

Skills

Medical terminology

Customer service

Typing 50 WPM

Computer skills

English proficiency

Education

High School Diploma

GED

Tools

Microsoft Office

Outlook

Teams

Word

Excel

Job description

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role entails receptionist duties, patient scheduling, and processing medical records while coordinating care with external providers.

You will interact with patients, family members, and healthcare staff, ensuring courteous communication and accurate data entry. Proficiency with Microsoft Office and English language skills are essential to deliver high-quality customer service.