Medical Support Assistant: Front Desk & Care Coordination

Sciolex Corporation; Oakland (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Sciolex Corporation invites applications for a Medical Support Assistant supporting Veterans Health Administration programs. The role centers on front-desk reception, screening calls, appointment coordination, andRecords management.

Strong customer service and basic computer skills are essential. You will work with internal and external medical providers, interact with patients and staff, and support care coordination with community providers.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Typing 50 WPM or faster.
• Proficient in basic computer skills and English (spoken/written).

Responsibilities

• Screens and receives phone calls in a courteous and timely manner
• Responds to telephone inquiries regarding delivery of services
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems
• Coordinates and authorizes care with external community care providers
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Skills

Customer service

Typing 50 WPM

Basic computer skills

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sciolex Corporation invites applications for a Medical Support Assistant supporting Veterans Health Administration programs. The role centers on front-desk reception, screening calls, appointment coordination, andRecords management.

Strong customer service and basic computer skills are essential. You will work with internal and external medical providers, interact with patients and staff, and support care coordination with community providers.