Patient Care & Front Desk Coordinator

Optum; McKinney (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

401(k)

Equity stock purchase

Job summary

Optum in McKinney, TX is seeking a friendly, detail‑oriented front desk associate to welcome patients, verify demographics and insurance, pre-authorizations, and schedule follow‑ups. This on‑site role supports the clinic's daily operations and patient flow, delivering courteous service in a fast-paced environment.

Responsibilities include check‑in/check‑out, collecting co‑payments, cashier duties, managing medical records, answering phones, and coordinating with the care team.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience, in person and over the phone.
• Basic knowledge of Microsoft applications (Outlook, Excel).

Responsibilities

• Greet patients and verify demographics and insurance information.
• Complete check-in and check-out tasks, including pre-authorizations.
• Collect co-payments and manage cashier duties.
• Process patient documents and manage medical records.
• Answer phones, schedule appointments, and coordinate with the care team.

Skills

Customer service

Communication

Phone handling

Teamwork

Education

High School Diploma/GED

Tools

Outlook

Excel

EMR software

Job description

Optum in McKinney, TX is seeking a friendly, detail‑oriented front desk associate to welcome patients, verify demographics and insurance, pre-authorizations, and schedule follow‑ups. This on‑site role supports the clinic's daily operations and patient flow, delivering courteous service in a fast-paced environment.

Responsibilities include check‑in/check‑out, collecting co‑payments, cashier duties, managing medical records, answering phones, and coordinating with the care team.