Patient Care & Scheduling Coordinator

Optum; El Paso (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum is seeking a front desk/medical receptionist to greet patients, assist with intake, collect payments, and manage records at our onsite El Paso location. You will also help with scheduling and ensure accurate filing of medical records, while maintaining a welcoming environment for all patients.

The role requires a High School Diploma or GED, 1+ year in a medical/office setting, and knowledge of medical office procedures.

Qualifications

• Requires a High School Diploma or GED.
• 1+ year of related work experience in a clinical/office setting (data entry or front-desk).
• Basic knowledge of medical office procedures and terminology.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs.
• Performs all other related duties as assigned

Skills

Customer service

Data entry

Cash handling

Bilingual Spanish

Education

High School Diploma/GED

Tools

Medical office software

Job description

Optum is seeking a front desk/medical receptionist to greet patients, assist with intake, collect payments, and manage records at our onsite El Paso location. You will also help with scheduling and ensure accurate filing of medical records, while maintaining a welcoming environment for all patients.

The role requires a High School Diploma or GED, 1+ year in a medical/office setting, and knowledge of medical office procedures.