Patient Care & Front Desk Coordinator

Texas Health Institute; McAllen (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive program

401k contribution

Equity stock purchase

Job summary

Optum in McAllen, TX is seeking an on-site front desk associate to greet patients, manage intake, collect payments, and support daily office operations. You will handle medical records, scheduling, and correspondence, ensuring timely filing and logs.

A background in healthcare procedures and medical terminology is valued. The role offers competitive hourly pay and benefits, with opportunities for growth within UnitedHealth Group family.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience including data entry.
• Intermediate level of knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems.
• ICD 9 and CPT coding experience.

Responsibilities

• Greet patients as they arrive and manages 20-minute wait time
• Assist patient with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issues receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Answer phones and schedule appointments
• Manage medical records (maintains, files / scans, prepares for schedule)
• Ensure all correspondence is scanned and / or filed in a timely manner
• Process requests for medical records release and maintains appropriate logs

Skills

Customer service

Data entry

Medical office procedures

Medical terminology

Education

High School Diploma/GED

Tools

ICD-9 coding

CPT coding

Job description

Optum in McAllen, TX is seeking an on-site front desk associate to greet patients, manage intake, collect payments, and support daily office operations. You will handle medical records, scheduling, and correspondence, ensuring timely filing and logs.

A background in healthcare procedures and medical terminology is valued. The role offers competitive hourly pay and benefits, with opportunities for growth within UnitedHealth Group family.