Associate Patient Care Coordinator

Optum; McKinney (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

401(k)

Equity stock purchase

Job summary

Optum in McKinney, TX is seeking a friendly, detail‑oriented front desk associate to welcome patients, verify demographics and insurance, pre-authorizations, and schedule follow‑ups. This on‑site role supports the clinic's daily operations and patient flow, delivering courteous service in a fast-paced environment.

Responsibilities include check‑in/check‑out, collecting co‑payments, cashier duties, managing medical records, answering phones, and coordinating with the care team.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience, in person and over the phone.
• Basic knowledge of Microsoft applications (Outlook, Excel).

Responsibilities

• Greet patients and verify demographics and insurance information.
• Complete check-in and check-out tasks, including pre-authorizations.
• Collect co-payments and manage cashier duties.
• Process patient documents and manage medical records.
• Answer phones, schedule appointments, and coordinate with the care team.

Skills

Customer service

Communication

Phone handling

Teamwork

Education

High School Diploma/GED

Tools

Outlook

Excel

EMR software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 8 AM- 5 PM

Location: Onsite - 8080 State Hwy 121 Ste 300 McKinney, TX 75070

Primary Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Periodic disinfection/cleaning of lobby area
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of experience with communication and providing customer service both in person and via phone
• Beginner level of knowledge of Microsoft applications (outlook, excel)
  
  

Preferred Qualifications

• Prior experience with EMR computer applications
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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