Medical Front Desk & Patient Experience Specialist

Lifestance-Health; Madison (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Holiday pay

Parental leave

Employee Assistance Program

Job summary

LifeStance Health in Madison, WI is seeking a Medical Office Receptionist to manage the front desk for the practice location. You will greet patients, check them in and out, handle calls, schedule visits, process payments, verify insurance eligibility, and support clinicians throughout daily operations.

The role requires excellent customer service, strong communication, and the ability to multitask in a busy clinic.

Qualifications

• High School diploma or equivalent required.
• Experience in healthcare operations or front desk support preferred.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet and check in/out patients courteously.
• Handle payments and insurance eligibility verification.
• Schedule appointments and manage front desk queues.
• Assist with telehealth access and patient portal issues.
• Coordinate with clinicians and ensure documentation accuracy.

Skills

Multitasking

Customer service

Communication

HIPAA

Microsoft Office

EMR software

Education

High School diploma

Associate/Bachelor preferred

Tools

EMR/EHR software

Microsoft Office

Job description

LifeStance Health in Madison, WI is seeking a Medical Office Receptionist to manage the front desk for the practice location. You will greet patients, check them in and out, handle calls, schedule visits, process payments, verify insurance eligibility, and support clinicians throughout daily operations.

The role requires excellent customer service, strong communication, and the ability to multitask in a busy clinic.