Patient Care Front Desk & Admin Coordinator

Humana Inc; Atlanta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc. is seeking a Receptionist to manage front desk operations in a healthcare setting. You will greet patients, schedule appointments, maintain patient records in EMR/CRM systems, and support the medical team with administrative tasks.

This role often involves routine, patterned duties with a patient-focused approach. The ideal candidate has strong customer service skills, is detail-oriented, and comfortable multitasking in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in healthcare preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, and Call Centers.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsibilities

• Greet patients and visitors professionally, in person and by phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM systems.
• Handle billing and payments, including copays when applicable.
• Respond to patient inquiries and provide general information.
• Keep reception area tidy, sanitized, and stocked with supplies.
• Assist with other administrative tasks such as ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Team player

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

Humana Inc. is seeking a Receptionist to manage front desk operations in a healthcare setting. You will greet patients, schedule appointments, maintain patient records in EMR/CRM systems, and support the medical team with administrative tasks.

This role often involves routine, patterned duties with a patient-focused approach. The ideal candidate has strong customer service skills, is detail-oriented, and comfortable multitasking in a fast-paced environment.