Patient Access Coordinator — Front Desk & Care Experience

Humana Inc; Prairieville (LA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Humana Inc. in CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

This onsite role reports to the Center Administrator and acts as the Patient Access Coordinator. You will verify patient identity and insurance with 100% accuracy, manage the front door, facilitate check-in, collect co-pays, schedule follow-ups, and perform outreach for no-shows, all while maintaining

Qualifications

• Knowledge: Computer literacy, Patient Eligibility and benefits, Using scheduling systems to optimize staffing levels.
• Skills: Handle patient concerns while maintaining rapport. Follow defined workflows consistently. Manage patient needs across scheduling and follow-up.
• Abilities: Maintain accuracy and completeness across tasks. Manage multiple tasks simultaneously while maintaining accuracy.
• Essential Behaviors & Attributes: Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, receptivity to coaching.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility & benefits

Scheduling systems

Handle patient concerns

Maintain patient rapport

Accurate record-keeping

Interdepartmental coordination

Tools

Scheduling systems

Job description

Humana Inc. in CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

This onsite role reports to the Center Administrator and acts as the Patient Access Coordinator. You will verify patient identity and insurance with 100% accuracy, manage the front door, facilitate check-in, collect co-pays, schedule follow-ups, and perform outreach for no-shows, all while maintaining