Patient Care Experience Lead (Front Desk)

Socket.dev; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO

Health, dental, vision

401k plan

Job summary

Smile Brands is seeking a Patient Care Coordinator to be the first point of contact for patients, guiding them through scheduling, treatment explanations, and payment options. You will embody Greeting, Guiding and Gratitude to create a warm and personal patient experience.

The role emphasizes strong communication, empathy, and teamwork in a fast-paced dental office setting. Benefits and PTO are provided with a focus on patient-first care.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting patients and creating a welcoming environment.
• Support patients through check-in/check-out, scheduling, insurance verification.
• Explain treatment options and payment plans.
• Build trusting relationships and ensure a comfortable visit.
• Answer phones and communicate with patients, doctors and team.
• Maintain an efficient schedule and maximize care opportunities.
• Show appreciation and create a patient-first experience.

Skills

Communication

Interpersonal skills

Customer service

Rapport building

Detail orientation

Fast-paced

Job description

Smile Brands is seeking a Patient Care Coordinator to be the first point of contact for patients, guiding them through scheduling, treatment explanations, and payment options. You will embody Greeting, Guiding and Gratitude to create a warm and personal patient experience.

The role emphasizes strong communication, empathy, and teamwork in a fast-paced dental office setting. Benefits and PTO are provided with a focus on patient-first care.