Patient Care Customer Service Rep - Growth & Training

externallincarecareers; Carbondale (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Ongoing training

Advancement opportunities

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

externallincarecareers is seeking a customer-focused associate in Carbondale, IL. The role involves handling inbound and outbound calls, educating customers on products/services, and entering orders into the computerized system.

You will verify demographics and assist with training while supporting compliance with physician directions. Expect $15 to $20 per hour with potential benefits and ongoing training opportunities.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/trainings
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound/outbound calls
• Assess customer needs for products/services
• Educate customers on products/services
• Document calls in computerized records
• Enter customer orders into the system
• Verify/update demographic information in records
• Read and analyze patient orders
• Comply with physician orders and instructions
• Assist with employee training

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology

Team communication

Education

High School Diploma or GED

Tools

Computerized record keeping system

Job description

externallincarecareers is seeking a customer-focused associate in Carbondale, IL. The role involves handling inbound and outbound calls, educating customers on products/services, and entering orders into the computerized system.

You will verify demographics and assist with training while supporting compliance with physician directions. Expect $15 to $20 per hour with potential benefits and ongoing training opportunities.