Patient Services & Compliance Support Specialist

externallincarecareers; Lenexa (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive benefits package

Ongoing training and advancement

Paid time off and retirement savings

Tuition reimbursement

Job summary

externallincarecareers seeks a responsive team member to handle customer communications, answer questions, and enter orders with accuracy. The role focuses on determining additional product/service needs while ensuring adherence to physician directions, including updating demographic data and documenting interactions.

Candidates should have a High School Diploma or GED and be proficient in basic computer entry, with 1–3 months of related experience preferred.

Qualifications

• High School Diploma or GED or limited related training.
• Basic computer entry and data-recording abilities required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services and adherence to physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls and enters customer orders in computerized systems.
• Verifies and updates demographic information in records.

Skills

Customer focus

Communication skills

Data entry

Team collaboration

Education

High School Diploma or GED

1-3 months related experience

Tools

Computer entry

Job description

externallincarecareers seeks a responsive team member to handle customer communications, answer questions, and enter orders with accuracy. The role focuses on determining additional product/service needs while ensuring adherence to physician directions, including updating demographic data and documenting interactions.

Candidates should have a High School Diploma or GED and be proficient in basic computer entry, with 1–3 months of related experience preferred.