Patient Care & Pharmacy Support Specialist

externallincarecareers; Rock Falls (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers in Rock Falls, IL is seeking a customer service representative to assist patients and customers by answering questions, resolving problems, and guiding ongoing product/service needs. The role involves inbound and outbound calls, documenting interactions in the patient records system, entering orders, and ensuring accurate demographic data while complying with physician directions.

An HS diploma or GED is required, with 1–3 months related experience; training is provided

Qualifications

• High School Diploma, GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls, including automated dialer system.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders and provides education about products/services.
• Documents calls in computerized record keeping system and enters orders.
• Verifies and updates demographic information in records.

Skills

Customer service

Communication skills

Data entry

Phone etiquette

Teamwork

Education

High School Diploma or GED

1–3 months related experience

Tools

Automated dialer system

Customer record system

Pharmacy terminology (pharmacology terms)

Job description

externallincarecareers in Rock Falls, IL is seeking a customer service representative to assist patients and customers by answering questions, resolving problems, and guiding ongoing product/service needs. The role involves inbound and outbound calls, documenting interactions in the patient records system, entering orders, and ensuring accurate demographic data while complying with physician directions.

An HS diploma or GED is required, with 1–3 months related experience; training is provided