Healthcare Customer Service Rep - Patient Support & Orders

externallincarecareers; Shelby Township (MI); On-site; USD 49,594,000 - 66,125,000; Full time

Job summary

externallincarecareers is seeking a customer service focused associate to handle inbound and outbound calls, assess patient needs, and educate customers on products and services. You will document calls, enter orders in a computerized system, and verify demographic information in records.

The role requires reading patient orders, understanding prescription terminology, and effective collaboration with coworkers.

Qualifications

• High school diploma or GED required, 1–3 months related experience or training may qualify.
• Computer entry required and ability to use a computerized record-keeping system.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for products/services and provide education.
• Document calls and enter orders in computerized systems.
• Verify and update demographic information in records.
• Read and analyze patient orders and prescription terminology.
• Assist with training of employees.

Skills

Customer communication

Call handling

Documentation

Team collaboration

Training others

Data entry

Education

High School Diploma or GED

1–3 months related experience

Tools

Computerized system

Job description

externallincarecareers is seeking a customer service focused associate to handle inbound and outbound calls, assess patient needs, and educate customers on products and services. You will document calls, enter orders in a computerized system, and verify demographic information in records.

The role requires reading patient orders, understanding prescription terminology, and effective collaboration with coworkers.