Patient Care CSR & Front Desk Advocate

MaineHealth; Portland (ME); On-site; USD 25,802 - 30,196; Part time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

The MaineHealth Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met. This essential front-office position supports care teams across Maine and New Hampshire and serves as the first point of contact for patients and families.

Based in Maine, this role offers competitive benefits including paid parental leave, flexible work options, student loan assistance,

Qualifications

• High school diploma or GED preferred.
• One year of experience in a healthcare setting preferred.
• Customer service experience is essential.

Responsibilities

• Greets patients in a friendly and courteous manner and assesses customer needs to provide information and assistance.
• Provides specific information and guidance to ensure patient needs are met.

Skills

Customer service

Healthcare setting experience

Education

High school diploma or GED

Job description

The MaineHealth Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met. This essential front-office position supports care teams across Maine and New Hampshire and serves as the first point of contact for patients and families.

Based in Maine, this role offers competitive benefits including paid parental leave, flexible work options, student loan assistance,