Customer Service Representative

MaineHealth; Portland (ME); On-site; USD 25,802 - 30,196; Part time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

The MaineHealth Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met. This essential front-office position supports care teams across Maine and New Hampshire and serves as the first point of contact for patients and families.

Based in Maine, this role offers competitive benefits including paid parental leave, flexible work options, student loan assistance,

Qualifications

• High school diploma or GED preferred.
• One year of experience in a healthcare setting preferred.
• Customer service experience is essential.

Responsibilities

• Greets patients in a friendly and courteous manner and assesses customer needs to provide information and assistance.
• Provides specific information and guidance to ensure patient needs are met.

Skills

Customer service

Healthcare setting experience

Education

High school diploma or GED

Job description

Description

Clerical/Administrative Support
Req #: 72419

Summary

Summary:
The Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: One year of experience in a healthcare setting preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.73to $21.92 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]