Patient Experience Advocate

Prime Healthcare Services; United States; On-site; USD 33,000 - 42,000; Full time

Job summary

Central Maine Medical Center, part of Prime Healthcare Foundation, is seeking a Customer Service Representative to answer phones, process requests, and serve patients and staff professionally. The role emphasizes clear English communication, basic computer skills, and a cooperative team approach within a supportive benefits program.

Full-time, day shift positions available. This role is based at the Lewiston campus and is integral to frontline patient interactions in a busy healthcare setting.

Qualifications

• High School Diploma or equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills; experience with Microsoft Office (intranet and Word documents).

Responsibilities

• Answer phones and process requests with professionalism and friendliness.
• Assist customers, patients and coworkers as a first-line contact in the department.

Skills

English communication

Customer service

Computer skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Central Maine Medical Center, part of Prime Healthcare Foundation, is seeking a Customer Service Representative to answer phones, process requests, and serve patients and staff professionally. The role emphasizes clear English communication, basic computer skills, and a cooperative team approach within a supportive benefits program.

Full-time, day shift positions available. This role is based at the Lewiston campus and is integral to frontline patient interactions in a busy healthcare setting.