Patient Care CSR - DME & Billing Support

Quipt Home Medical, Corp.; Lexington (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, and accounts. You will handle inquiries, verify insurance, process orders, and coordinate deliveries with clinical staff.

This role emphasizes accurate data entry, professional communication, and adherence to company procedures. A clerical or customer service background and proficiency with MS Office are preferred.

Qualifications

• High School Diploma or equivalent.
• Experience in clerical or customer service environment.
• Proficient with Microsoft Office (Word/Excel).
• Strong communication and interpersonal skills for patient interactions.
• Neat appearance and ability to work on multiple phone lines.

Responsibilities

• Handle inquiries from patients, caregivers, referrals, and accounts via phone, in person, or online.
• Verify insurance information and process orders following company procedures.
• Enter orders, prescriptions, and changes into the computer system accurately.
• Explain equipment use, deliver delivery/pickup scheduling, and coordinate with clinical staff.
• Resolve complaints courteously and maintain patient files and documentation.

Skills

Strong communication

Interpersonal skills

Typing proficiency

Education

High School Diploma

Tools

Microsoft Office

Word

Excel

Job description

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, and accounts. You will handle inquiries, verify insurance, process orders, and coordinate deliveries with clinical staff.

This role emphasizes accurate data entry, professional communication, and adherence to company procedures. A clerical or customer service background and proficiency with MS Office are preferred.