DME Patient Care & Billing Specialist

QUIPT HOME MEDICAL INC; Buffalo Grove (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical in Buffalo Grove, IL seeks a Customer Service Representative to be the first point of contact for patients, caregivers, and referrals. You will handle inquiries, process orders, verify insurance, and coordinate deliveries with care.

The role emphasizes clear communication, accuracy, and courteous service. Excellent MS Office skills and prior clerical or CSR experience are valued, with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical or customer service environment preferred.
• Proficient in Microsoft Office (Word, Excel).
• Strong typing and basic office skills.
• Able to handle inquiries and resolve issues.

Responsibilities

• Serve as direct contact for patients, caregivers, referrals, or accounts.
• Verify insurance and assist with third-party billing when appropriate.
• Input orders and manage documentation and delivery scheduling.
• Answer phones and greet visitors; direct to appropriate personnel.
• Investigate and resolve customer complaints.
• Maintain patient files and ensure data accuracy.
• Participate in training programs and adhere to policies.

Skills

Customer service

Clerical experience

MS Office

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical in Buffalo Grove, IL seeks a Customer Service Representative to be the first point of contact for patients, caregivers, and referrals. You will handle inquiries, process orders, verify insurance, and coordinate deliveries with care.

The role emphasizes clear communication, accuracy, and courteous service. Excellent MS Office skills and prior clerical or CSR experience are valued, with competitive hourly pay and benefits.