Patient Care CSR - Medical Equipment & Inquiries

Quipt Home Medical, Corp; Savannah (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Quipt Home Medical, Corp seeks a Customer Service Representative to be the primary contact for patients, caregivers, referrals, or commercial accounts, handling orders, inquiries, and complaints with professionalism.

The role involves insurance verification, order processing, and coordinating deliveries with clinical staff while upholding company policies and ensuring accurate documentation. Opportunity to grow with a rapidly expanding leader in DME.

Qualifications

• High School Diploma or equivalent.
• Experience in Clerical or Customer Service.
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone line).
• Strong communication skills with capacity to make independent decisions.
• Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred.

Responsibilities

• Answer the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfer callers to appropriate person or voice mail number.
• Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
• Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
• Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate.
• Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
• Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
• Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
• Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
• Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
• Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
• Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
• Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
• All patient files and information are maintained and current at all times.
• Participates in company training programs
• Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
• Timely filing of all necessary paperwork into patient charts.
• Assist in working various computer reports for quality assurance.
• Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material.
• Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
• Strict adherence to all company policies and procedures.
• Performs schedules hours, staggered shifts in accordance to the needs of the company.
• Perform all above duties in other company locations when required.
• May perform other duties not specifically listed in this position description as assigned by supervisor.
• Continually strive to develop your knowledge and skills in all areas of your job.

Skills

Strong communication skills

Microsoft Office

Typing / data entry

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical, Corp seeks a Customer Service Representative to be the primary contact for patients, caregivers, referrals, or commercial accounts, handling orders, inquiries, and complaints with professionalism.

The role involves insurance verification, order processing, and coordinating deliveries with clinical staff while upholding company policies and ensuring accurate documentation. Opportunity to grow with a rapidly expanding leader in DME.