Patient Care Coordinator: Welcoming Front Desk & Scheduling

SERC Physical Therapy; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Charity Day

Benefits Package

401K Match

Job summary

SERC Physical Therapy in Kansas City, MO is seeking a Patient Care Coordinator I to support clinic growth through efficient patient intake and strong front‑office operations. This entry‑level role greets patients, schedules referrals, verifies insurance, maintains an organized front desk, and collaborates with the Clinic Director to deliver exceptional service.

If you value teamwork, customer care, and the chance to grow in a expanding rehabilitation network, this full‑time position offers

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Skills

Communication skills

Multitasking

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

SERC Physical Therapy in Kansas City, MO is seeking a Patient Care Coordinator I to support clinic growth through efficient patient intake and strong front‑office operations. This entry‑level role greets patients, schedules referrals, verifies insurance, maintains an organized front desk, and collaborates with the Clinic Director to deliver exceptional service.

If you value teamwork, customer care, and the chance to grow in a expanding rehabilitation network, this full‑time position offers