Patient Services Coordinator – Physical Therapy Clinic

PX Therapy Group LLC; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

PhysioKC is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and assist with daily clinic operations. You will handle basic intake, insurance details, and chart updates to ensure a smooth patient experience.

Work closely with front desk, therapists, and leadership in a clinic setting. The role emphasises clear communication, teamwork, and accurate documentation in a busy outpatient environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and listening to assist patients.
• Basic reading, writing, and computer skills required.
• Willingness to learn and adapt in a clinic setting.
• Strong teamwork and customer service mindset.
• Ability to manage time and multitask in a busy front desk.

Responsibilities

• Schedule and confirm patient appointments and handle basic intake or insurance details.
• Answer calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them appropriately.
• Update patient charts and routine paperwork.
• Use office software and equipment daily.
• Handle documents like forms or medical records.
• Keep supplies stocked and organized.
• Assist with simple billing and insurance forms.
• Assist with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.
• Support training rehab technicians on front-office tasks.

Skills

Communication skills

Listening skills

Basic literacy & computer skills

Willingness to learn

Teamwork

Time management

Office equipment familiarity

Customer service

Education

High school diploma

Tools

EMR system

Microsoft Windows

Microsoft Office

Phone system

Printer/Scanner/Fax

Job description

PhysioKC is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and assist with daily clinic operations. You will handle basic intake, insurance details, and chart updates to ensure a smooth patient experience.

Work closely with front desk, therapists, and leadership in a clinic setting. The role emphasises clear communication, teamwork, and accurate documentation in a busy outpatient environment.