Patient Experience Coordinator

PX Therapy Group; Leawood (KS); On-site; USD 33,000 - 52,000; Full time

Job summary

PhysioKC is seeking a friendly and organized service coordinator to welcome patients, schedule appointments, and support daily clinic operations. You will handle basic intake, billing tasks, and chart updates while maintaining a patient-centered, efficient workflow.

You will work closely with the front desk team and clinical staff to ensure accurate schedules and clear communication. Training may involve travel to other locations.

Qualifications

• High school diploma or equivalent required.
• Strong communication and listening skills.
• Basic reading, writing, and computer skills.
• Willingness to learn and adapt to clinic procedures.

Responsibilities

• Schedule and confirm patient appointments, including basic intake or insurance details.
• Answer phone calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the correct person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment daily.
• Send or receive documents like forms or medical records.
• Help keep office supplies stocked and organized.
• Assist with simple billing, payment, or insurance forms.
• Help with light cleaning tasks and clinic laundry.
• Assist with training rehab technicians on front office tasks.
• Occasional travel during training period.

Skills

Communication

Reading & writing

Willingness to learn

Problem solving

Teamwork

Customer service

Time management

Office equipment

Education

High school diploma or equivalent

Tools

EMR system

Windows

Microsoft Office

Phone system

Printer

Scanner

Fax machine

Job description

PhysioKC is seeking a friendly and organized service coordinator to welcome patients, schedule appointments, and support daily clinic operations. You will handle basic intake, billing tasks, and chart updates while maintaining a patient-centered, efficient workflow.

You will work closely with the front desk team and clinical staff to ensure accurate schedules and clear communication. Training may involve travel to other locations.