Clinic Patient Services Coordinator

PhysioKC Physical Therapy; Kansas City (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

PhysioKC Physical Therapy is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and assist with daily clinic tasks. You will handle basic intake, insurance details, and chart updates, contributing to a smooth, patient-centered experience.

You will work closely with the front desk, clinicians, and leadership to maintain schedules and paperwork while following clinic procedures and using standard office software.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing, and computer skills.
• Willingness to learn new information.
• Simple problem-solving and common-sense thinking.
• Ability to work well with others.
• Helpful and service-minded attitude.
• Basic time-management and organization.
• Comfort using or learning basic office equipment.

Responsibilities

• Schedule and confirm patient appointments and assist with basic intake or insurance details.
• Answer phone calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the correct person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment to complete daily tasks.
• Send or receive documents like forms or medical records.
• Help keep office supplies stocked and organized.
• Assist with simple billing, payment, or insurance forms.
• Help with light cleaning tasks and keep common areas tidy.
• Wash, fold, and restock clinic laundry as needed.
• Assist with training rehabilitation technicians on front office tasks at home location.

Skills

Communication

Computer skills

Willingness to learn

Problem solving

Team player

Customer service

Time management

Office equipment familiarity

Education

High school diploma

Tools

EMR system

Microsoft Windows

Microsoft Office

Phone system

Printer/Scanner/Fax

Job description

PhysioKC Physical Therapy is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and assist with daily clinic tasks. You will handle basic intake, insurance details, and chart updates, contributing to a smooth, patient-centered experience.

You will work closely with the front desk, clinicians, and leadership to maintain schedules and paperwork while following clinic procedures and using standard office software.