Patient Experience Coordinator - PT Clinic

PhysioKC Physical Therapy; Leawood (KS); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid life insurance

Paid short-term disability

401K with 100% matching

Job summary

PhysioKC Physical Therapy in Leawood, KS is hiring a Service Coordinator to be the first face patients meet and the first voice they hear on the phone. You will welcome them, schedule appointments, and help keep the daily clinic running smoothly.

You will work alongside doctors of physical therapy, handling intake, insurance details, billing, charts, and forms to support a patient-centered experience. A high school diploma is expected.

Qualifications

• Excellent communication and listening skills.
• Basic reading/writing and computer skills.
• Willingness to learn new information and processes.
• Good teamwork and a service-minded attitude.
• Ability to manage time and stay organized.
• Comfort with common office equipment.

Responsibilities

• Schedule and confirm patient appointments and assist with intake or insurance details.
• Answer calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the right person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment to complete daily tasks.
• Send or receive documents like forms or medical records.
• Keep office supplies stocked and organized.
• Assist with simple billing, payments, or insurance forms.
• Help with light cleaning tasks and clinic laundry.
• Train rehabilitation technicians on front office tasks.

Skills

Good communication

Team collaboration

Willingness to learn

Education

High school

Tools

EMR system

Microsoft Windows

Microsoft Office

Teams

SharePoint

Outlook

Word

Excel

Phone system

Printer

Scanner

Fax machine

Job description

PhysioKC Physical Therapy in Leawood, KS is hiring a Service Coordinator to be the first face patients meet and the first voice they hear on the phone. You will welcome them, schedule appointments, and help keep the daily clinic running smoothly.

You will work alongside doctors of physical therapy, handling intake, insurance details, billing, charts, and forms to support a patient-centered experience. A high school diploma is expected.