Patient Care Coordinator - Welcoming Dental Office Pro

Western Dental; Jurupa Valley (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental is seeking a Patient Care Coordinator in California to warmly welcome patients, explain treatment options, and coordinate scheduling across the office. You will act as the primary liaison, guiding patients through treatment planning, insurance discussions, and payment options while ensuring a smooth and positive patient experience.

The role requires strong communication and customer-service skills, with a focus on accuracy in patient records and financial transactions.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a customer service role, preferably in healthcare or dental settings.
• Experience with dental practice management software such as Denticon/Dentrix preferred.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner.
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options.
• Contact patients to follow up on visits and to build lasting patient relationsships.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Excellent communication

Sales

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Denticon/Dentrix

Job description

Western Dental is seeking a Patient Care Coordinator in California to warmly welcome patients, explain treatment options, and coordinate scheduling across the office. You will act as the primary liaison, guiding patients through treatment planning, insurance discussions, and payment options while ensuring a smooth and positive patient experience.

The role requires strong communication and customer-service skills, with a focus on accuracy in patient records and financial transactions.