Patient Care Coordinator: Scheduling & Patient Support

Optum; Norwood (MA); On-site; USD 51,577,000 - 91,693,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Optum’s Atrius Health in Massachusetts is seeking a Patient Care Coordinator to support front-desk and medical staff, manage appointments, and handle administrative duties in a patient-centered environment.

Responsibilities include scheduling, data verification, and coordinating communication among patients, providers, and pharmacies, with strict adherence to HIPAA and privacy policies. Training and team collaboration are emphasized for improved patient experiences.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or medical office/healthcare experience.
• Access to reliable transportation.

Responsibilities

• Scheduling, rescheduling, and confirming patient appointments.
• Checking patients in and out and verifying demographic information.
• Answering phones and directing calls to the appropriate staff.
• Responding to patient questions and providing general information.
• Processing referrals, authorizations, and medical records requests.
• Coordinating communication between patients, providers, pharmacies, and other departments.
• Sending and receiving medical records and documentation.
• Maintaining accurate and confidential patient information in the electronic medical record (Epic).
• Assisting with prescription refill requests according to office workflow.
• Supporting office workflows and maintaining efficient patient flow.
• Following HIPAA, privacy, and organizational policies.
• Assisting providers and clinical staff with administrative needs.
• Participating in team meetings, training, and process-improvement initiatives.

Skills

Customer service experience

Healthcare experience

Reliable transportation

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Epic EMR

Job description

Optum’s Atrius Health in Massachusetts is seeking a Patient Care Coordinator to support front-desk and medical staff, manage appointments, and handle administrative duties in a patient-centered environment.

Responsibilities include scheduling, data verification, and coordinating communication among patients, providers, and pharmacies, with strict adherence to HIPAA and privacy policies. Training and team collaboration are emphasized for improved patient experiences.