Patient Experience Coordinator

UnitedHealth Group; Norwood (MA); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Job summary

UnitedHealth Group, in conjunction with Atrius Health in eastern Massachusetts, is seeking a Patient Care Coordinator to support the Internal & Family Medicine department in Norwood. You will manage appointments, check-ins, and patient communications to ensure smooth clinic operations.

This role emphasizes HIPAA-compliant administrative support, collaboration with clinicians, and delivering an excellent patient experience on a Monday–Friday schedule in Norwood, MA.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or medical office/healthcare experience.
• Access to reliable transportation.

Responsibilities

• Scheduling, rescheduling, and confirming patient appointments
• Checking patients in and out and verifying demographic information
• Answering phones and directing calls to the appropriate staff
• Responding to patient questions and providing general information
• Processing referrals, authorizations, and medical records requests
• Coordinating communication between patients, providers, pharmacies, and other departments
• Sending and receiving medical records and documentation
• Maintaining accurate and confidential patient information in the electronic medical record (Epic)
• Assisting with prescription refill requests according to office workflow
• Preparing forms, letters, and other patient/provider documentation
• Supporting office workflows and maintaining efficient patient flow
• Following HIPAA, privacy, and organizational policies
• Assisting providers and clinical staff with administrative needs
• Participating in team meetings, training, and process-improvement initiatives
• Providing excellent customer service and helping create a positive patient experience

Skills

Customer service

Medical office experience

Transportation (reliable)

Education

High school diploma/GED

Associate's Degree in Medical Office Administration Program

Tools

Microsoft Office

Epic scheduling software

Electronic medical records (EMR)

Job description

UnitedHealth Group, in conjunction with Atrius Health in eastern Massachusetts, is seeking a Patient Care Coordinator to support the Internal & Family Medicine department in Norwood. You will manage appointments, check-ins, and patient communications to ensure smooth clinic operations.

This role emphasizes HIPAA-compliant administrative support, collaboration with clinicians, and delivering an excellent patient experience on a Monday–Friday schedule in Norwood, MA.