Patient Experience & Scheduling Assistant

UnitedHealth Group; Somerville (MA); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Plan

Education Reimbursement

Job summary

UnitedHealth Group's Atrius Health unit is seeking an organized Practice Support Assistant to join our Internal & Family Medicine team in Somerville, MA. You will provide essential front-office support, manage patient check-in, scheduling, and referral processing to ensure smooth clinic operations and exceptional patient experience.

Responsibilities include coordinating with providers, handling electronic medical records (Epic), maintaining confidentiality, and delivering friendly, accurate

Qualifications

• High school diploma/GED.
• 1+ years of customer service or medical office/healthcare experience.
• Access to reliable transportation.

Responsibilities

• Scheduling, rescheduling, and confirming patient appointments.
• Checking patients in and out and verifying demographic information.
• Answering phones and directing calls to the appropriate staff.
• Responding to patient questions and providing general information.
• Processing referrals, authorizations, and medical records requests.
• Coordinating communication between patients, providers, pharmacies, and other departments.
• Maintaining accurate and confidential patient information in the Epic EMR.
• Assisting with prescription refill requests according to office workflow.
• Supporting office workflows and maintaining efficient patient flow.
• Following HIPAA, privacy, and organizational policies.
• Providing excellent customer service and helping create a positive patient experience.

Skills

Microsoft Office

Education

Associate's Degree in Medical Office Administration Program

Tools

Epic EMR

Job description

UnitedHealth Group's Atrius Health unit is seeking an organized Practice Support Assistant to join our Internal & Family Medicine team in Somerville, MA. You will provide essential front-office support, manage patient check-in, scheduling, and referral processing to ensure smooth clinic operations and exceptional patient experience.

Responsibilities include coordinating with providers, handling electronic medical records (Epic), maintaining confidentiality, and delivering friendly, accurate