Patient Care Coordinator - Scheduling & Front Desk (Bonus)

Professional Physical Therapy; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Massachusetts Sick Time

Job summary

Professional PT in Waltham, MA is seeking a Patient Care Coordinator to serve as the first point of contact and ensure a smooth, friendly patient experience. The role focuses on greeting patients, handling phones, scheduling, registrations, and explaining insurance and payments.

The ideal candidate brings healthcare-administrative experience, excellent communication, and strong multitasking ability in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients and be the first point of contact.
• Answer phones and manage front desk inquiries.
• Schedule patient appointments and manage calendar logistics.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Interpersonal skills

Communication skills

Customer service experience

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Professional PT in Waltham, MA is seeking a Patient Care Coordinator to serve as the first point of contact and ensure a smooth, friendly patient experience. The role focuses on greeting patients, handling phones, scheduling, registrations, and explaining insurance and payments.

The ideal candidate brings healthcare-administrative experience, excellent communication, and strong multitasking ability in a fast-paced environment.