Patient Care & Scheduling Specialist - Bonus & Benefits

Professional Physical Therapy; Needham (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospitalization insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

PTO

Job summary

Professional PT is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional service and ensuring a smooth visit experience at our Needham location.

You will greet patients, collect payments, schedule appointments, and answer inquiries, while maintaining accurate records and patient information in a fast-paced clinical setting. Prior healthcare customer service helps, and reliability is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or administrative role preferred, healthcare setting a plus.
• Excellent interpersonal and communication skills essential.
• Strong attention to detail and organizational abilities required.
• Ability to multitask in a fast-paced environment and learn new software.

Responsibilities

• Greet and check in patients, ensuring accurate and complete information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to inquiries or direct to appropriate department.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Job description

Professional PT is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional service and ensuring a smooth visit experience at our Needham location.

You will greet patients, collect payments, schedule appointments, and answer inquiries, while maintaining accurate records and patient information in a fast-paced clinical setting. Prior healthcare customer service helps, and reliability is essential.