Patient Care Coordinator | Front Desk & Scheduling + Bonus

Professional Physical Therapy; Boston (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Monthly performance bonus

Sick time earned based on Massachusetts Sick Law

Job summary

A healthcare provider in Boston seeks a dedicated Patient Care Coordinator to be the first point of contact for patients, ensuring exceptional customer service and a positive experience. Responsibilities include greeting patients, scheduling appointments, and handling insurance discussions. The ideal candidate will have a high school diploma, customer service experience, and strong organizational skills. This role offers a competitive hourly wage and additional benefits, such as a monthly performance bonus.

Qualifications

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong attention to detail and organizational skills.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients and answer phones.
• Schedule patient appointments and complete new patient registration.
• Discuss insurance benefits, authorization requirements and payment responsibilities.

Skills

Customer service experience

Excellent interpersonal skills

Attention to detail

Organizational skills

Multitasking ability

Education

High school diploma or equivalent

Job description

A healthcare provider in Boston seeks a dedicated Patient Care Coordinator to be the first point of contact for patients, ensuring exceptional customer service and a positive experience. Responsibilities include greeting patients, scheduling appointments, and handling insurance discussions. The ideal candidate will have a high school diploma, customer service experience, and strong organizational skills. This role offers a competitive hourly wage and additional benefits, such as a monthly performance bonus.