Patient Care Coordinator - Welcoming Scheduler

Professional PT; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Sick time earned based on MA Sick Law

Job summary

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate Patient Care Coordinator to join our team in Waltham, MA. You will be the first point of contact for patients and play a vital role in delivering exceptional customer service and ensuring a positive patient experience.

This on-site role requires a high school diploma, customer service or administrative experience, and strong communication.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Customer service

Administrative tasks

Communication skills

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate Patient Care Coordinator to join our team in Waltham, MA. You will be the first point of contact for patients and play a vital role in delivering exceptional customer service and ensuring a positive patient experience.

This on-site role requires a high school diploma, customer service or administrative experience, and strong communication.