Patient Care Coordinator & PT Support Specialist

U.S. Physical Therapy; Midland (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Flexible Spending Accounts

Paid Time Off

Paid Holidays

Employee Assistance Program

Voluntary Benefits

Job summary

Evergreen Physical Therapy in Midland, MI is seeking a dedicated Medical Receptionist to join our team. You will serve as the vital link between patients, healthcare providers, and support services, coordinating patient care and ensuring smooth operations at the front desk.

You will support PT staff, manage appointments, verify insurance, and maintain accurate EHR records. We value strong organizational skills, clear communication, and a patient-centered approach in a collaborative clinical

Qualifications

• Proficiency in Electronic Health Record (EHR) systems and healthcare management software.
• Strong knowledge of medical terminology and healthcare procedures.
• Excellent organizational and time management skills.
• Outstanding verbal and written communication skills.
• Demonstrated ability to handle multiple priorities while maintaining attention to detail.
• Knowledge of healthcare regulations and compliance requirements.
• Experience in medical office administration.
• Strong problem-solving abilities and decision-making skills.
• Excellent interpersonal skills with a patient-centered approach.

Responsibilities

• Coordinate patient care activities and manage patient flow throughout the healthcare system.
• Schedule and track patient appointments, procedures, and follow-up visits.
• Address patient inquiries and concerns promptly and professionally.
• Verify insurance coverage and obtain necessary authorizations.
• Coordinate with various employees to ensure efficient patient care delivery.
• Assist physical therapy staff with patient setup, preparing treatment areas, and guiding patients through prescribed therapeutic exercises and modalities.
• Support patient mobility, transitions, and safety during therapy sessions.
• Maintain cleanliness, sanitation, and organization of the physical therapy gym, equipment, and treatment rooms.
• Monitor and update patient care plans in collaboration with healthcare teams.
• Implement and maintain patient care protocols and procedures.
• Facilitate clear, compassionate communication between patients, families, and healthcare providers.
• Maintain accurate patient records and documentation in Electronic Health Record (EHR) systems.
• Track and follow up on test results, therapy progress notes, and medical referrals.

Skills

EHR proficiency

Medical terminology

Organizational skills

Verbal & written communication

Multitasking

Healthcare compliance knowledge

Medical office administration

Interpersonal skills

Job description

Evergreen Physical Therapy in Midland, MI is seeking a dedicated Medical Receptionist to join our team. You will serve as the vital link between patients, healthcare providers, and support services, coordinating patient care and ensuring smooth operations at the front desk.

You will support PT staff, manage appointments, verify insurance, and maintain accurate EHR records. We value strong organizational skills, clear communication, and a patient-centered approach in a collaborative clinical