Patient Care Admin Coordinator for PT Clinic

Team Rehabilitation Physical Therapy; South Lyon (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Team Rehab in Michigan is seeking a Patient Administrative Coordinator to be the first point of contact at the clinic. You will greet patients, verify appointments, and help with paperwork to support therapy sessions.

You’ll coordinate insurance benefits, obtain authorizations, manage complex schedules with the Physical Therapist, process copays, and maintain electronic records while protecting patient privacy.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage but is not necessary
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Skills

Communication skills

Computer skills

Diversity & inclusion

Job description

Team Rehab in Michigan is seeking a Patient Administrative Coordinator to be the first point of contact at the clinic. You will greet patients, verify appointments, and help with paperwork to support therapy sessions.

You’ll coordinate insurance benefits, obtain authorizations, manage complex schedules with the Physical Therapist, process copays, and maintain electronic records while protecting patient privacy.