Medical Receptionist

U.S. Physical Therapy; Midland (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Flexible Spending Accounts

Paid Time Off

Paid Holidays

Employee Assistance Program

Voluntary Benefits

Job summary

Evergreen Physical Therapy in Midland, MI is seeking a dedicated Medical Receptionist to join our team. You will serve as the vital link between patients, healthcare providers, and support services, coordinating patient care and ensuring smooth operations at the front desk.

You will support PT staff, manage appointments, verify insurance, and maintain accurate EHR records. We value strong organizational skills, clear communication, and a patient-centered approach in a collaborative clinical

Qualifications

• Proficiency in Electronic Health Record (EHR) systems and healthcare management software.
• Strong knowledge of medical terminology and healthcare procedures.
• Excellent organizational and time management skills.
• Outstanding verbal and written communication skills.
• Demonstrated ability to handle multiple priorities while maintaining attention to detail.
• Knowledge of healthcare regulations and compliance requirements.
• Experience in medical office administration.
• Strong problem-solving abilities and decision-making skills.
• Excellent interpersonal skills with a patient-centered approach.

Responsibilities

• Coordinate patient care activities and manage patient flow throughout the healthcare system.
• Schedule and track patient appointments, procedures, and follow-up visits.
• Address patient inquiries and concerns promptly and professionally.
• Verify insurance coverage and obtain necessary authorizations.
• Coordinate with various employees to ensure efficient patient care delivery.
• Assist physical therapy staff with patient setup, preparing treatment areas, and guiding patients through prescribed therapeutic exercises and modalities.
• Support patient mobility, transitions, and safety during therapy sessions.
• Maintain cleanliness, sanitation, and organization of the physical therapy gym, equipment, and treatment rooms.
• Monitor and update patient care plans in collaboration with healthcare teams.
• Implement and maintain patient care protocols and procedures.
• Facilitate clear, compassionate communication between patients, families, and healthcare providers.
• Maintain accurate patient records and documentation in Electronic Health Record (EHR) systems.
• Track and follow up on test results, therapy progress notes, and medical referrals.

Skills

EHR proficiency

Medical terminology

Organizational skills

Verbal & written communication

Multitasking

Healthcare compliance knowledge

Medical office administration

Interpersonal skills

Job description

Company Description

With five clinic locations across Michigan, Evergreen Physical Therapy provides quality personalized rehabilitation services in the areas of sports medicine, occupational injuries and prevention, and pre and post orthopedic surgical care. We have committed our careers to offering the most effective and efficient path to the recovery of our patients. Our clinicians are dedicated lifelong learners sharing new knowledge and skills with each other.

This culture of clinical continuing education and teamwork provide the foundation of our company.

Job Description

We are seeking a dedicated Medical Receptionist to join our team in Midland. In this role, you will serve as the vital link between patients, healthcare providers, and support services, ensuring seamless coordination of patient care and optimal healthcare delivery.

• Patient Care Coordination & Front Desk Operations:

• Coordinate patient care activities and manage patient flow throughout the healthcare system.

• Schedule and track patient appointments, procedures, and follow-up visits.

• Address patient inquiries and concerns promptly and professionally.

• Verify insurance coverage and obtain necessary authorizations.

• Coordinate with various employees to ensure efficient patient care delivery.

• Clinical & PT Technician Support:

• Assist physical therapy staff with patient setup, preparing treatment areas, and guiding patients through prescribed therapeutic exercises and modalities.

• Support patient mobility, transitions, and safety during therapy sessions.

• Maintain cleanliness, sanitation, and organization of the physical therapy gym, equipment, and treatment rooms.

• Monitor and update patient care plans in collaboration with healthcare teams.

• Implement and maintain patient care protocols and procedures.

• Communication & Documentation:

• Facilitate clear, compassionate communication between patients, families, and healthcare providers.

• Maintain accurate patient records and documentation in Electronic Health Record (EHR) systems.

• Track and follow up on test results, therapy progress notes, and medical referrals.

Qualifications

• Proficiency in Electronic Health Record (EHR) systems and healthcare management software

• Strong knowledge of medical terminology and healthcare procedures

• Excellent organizational and time management skills

• Outstanding verbal and written communication skills

• Demonstrated ability to handle multiple priorities while maintaining attention to detail

• Knowledge of healthcare regulations and compliance requirements

• Experience in medical office administration

• Strong problem-solving abilities and decision-making skills

• Excellent interpersonal skills with a patient-centered approach

Additional Information

Benefits Package includes:

• Bonus Rewards Program

• Medical, Dental, Vision, and Basic Life/AD&D Insurance

• Flexible Spending Accounts

• Health Savings Accounts

• Supplemental Life, Short- & Long-Term Disability Insurance

• Health & Wellness Program

• Gym Membership Discounts

• Generous Paid Time Off

• 6 Paid Holidays

• Employee Assistance Program

• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog)

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [e-mail]