Patient Care Coordinator, Orthopedic Front Desk

Southern Orthopaedic Surgeons, LLC; Pascagoula (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Bienville Orthopaedic seeks a professional front-desk/clinical support team member to greet patients across multiple locations. You will manage scheduling, update patient records, and assist with billing while maintaining a high level of patient service.

The role requires 1–2 years in a medical setting, knowledge of medical terms and insurance practices, and proficiency with scheduling and electronic records systems. Travel among clinics and overtime may be required.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in medical or related field.
• Knowledge of medical terminology and health insurance practices.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal and communication skills.
• Proficiency in electronic records systems; strong data entry skills.
• Ability to work efficiently in a fast-paced environment with interruptions.
• Ability to travel to all clinic locations and work overtime as needed.

Responsibilities

• Greet patients professionally in person and by phone.
• Answer questions or refer to appropriate staff.
• Schedule appointments and optimize provider calendars for satisfaction.
• Notify providers of patient arrivals.
• Retrieve and update patient records as needed.
• Verify and collect patient charges; file and expedite third‑party claims.
• Maintain office inventory and equipment; anticipate supply needs.
• Perform other duties as assigned.

Skills

Customer service

Phone skills

Scheduling

Data entry

Medical terminology

Health insurance knowledge

Billing

Interpersonal skills

Data analysis

Independent work

Travel flexibility

Education

High School diploma or equivalent

Tools

Scheduling software

Electronic records systems

Job description

Bienville Orthopaedic seeks a professional front-desk/clinical support team member to greet patients across multiple locations. You will manage scheduling, update patient records, and assist with billing while maintaining a high level of patient service.

The role requires 1–2 years in a medical setting, knowledge of medical terms and insurance practices, and proficiency with scheduling and electronic records systems. Travel among clinics and overtime may be required.