Bilingual Front Desk & Patient Care Coordinator - Optometry

Talentify; Santa Clara (CA); On-site; USD 42,000 - 62,000; Part time

Job summary

Total Vision LLC in Santa Clara, CA is seeking a Patient Care Coordinator for a 6‑month contract at our Santa Clara location. Schedule: Tuesday–Saturday, 9:00am–5:30pm (Sat 9:00am–3:30pm).

Responsibilities include greeting patients, handling front desk tasks, booking appointments per doctor preferences, and verifying insurance eligibility with claims auditing. The role also involves EHR data entry, recall management, and organized front desk operations.

Qualifications

• Must be bilingual in English and Mandarin.
• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Responsibilities

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice's recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.

Skills

Bilingual English & Mandarin

Strong communication

Multitasking

EHR proficiency

Education

High school diploma, GED or equivalent

Tools

EHR systems

Job description

Total Vision LLC in Santa Clara, CA is seeking a Patient Care Coordinator for a 6‑month contract at our Santa Clara location. Schedule: Tuesday–Saturday, 9:00am–5:30pm (Sat 9:00am–3:30pm).

Responsibilities include greeting patients, handling front desk tasks, booking appointments per doctor preferences, and verifying insurance eligibility with claims auditing. The role also involves EHR data entry, recall management, and organized front desk operations.