Patient Care & Scheduling Coordinator

Brown Medicine; Rhode Island; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a Medical Office Assistant to support physicians and ensure high-quality patient care. You will greet patients, manage appointments, collect balances, and coordinate referrals, while upholding patient confidentiality and service standards.

The role requires a two-year Medical Office Management/Medical Secretary background or equivalent experience, English proficiency, and strong communication.

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones, schedule appointments, check patients in and out from their appointment, and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group guidelines for protecting patients’ demographic, clinical, and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Skills

Customer service

Scheduling

Phone handling

English proficiency

Interpersonal skills

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Brown University Health in Providence, RI is seeking a Medical Office Assistant to support physicians and ensure high-quality patient care. You will greet patients, manage appointments, collect balances, and coordinate referrals, while upholding patient confidentiality and service standards.

The role requires a two-year Medical Office Management/Medical Secretary background or equivalent experience, English proficiency, and strong communication.