Patient Care Coordinator - Medical Office & Scheduling

Barrow Brain & Spine; Chandler (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

Disability coverage

Life/AD&D

Voluntary Life/AD&D

Paid Holidays

Job summary

Barrow Brain and Spine in Phoenix, AZ seeks a Care Coordinator Float to support the physician offices by handling clerical and patient-service duties, registering patients in EMR, and ensuring access to vital notes before visits.

You will greet patients, take vitals, enter orders, schedule follow-ups, maintain confidentiality per HIPAA, and coordinate with physician staff to ensure seamless care across settings.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• High School Diploma or GED required; Bachelor's degree a plus.
• 1-2 years of experience in a medical setting.

Responsibilities

• Register new patients in EMR prior to scheduling.
• Ensure all initial consultations and reports are available to the physician.
• Greet patients, room them, take vitals, and record assessments.
• Enter orders and E-Prescribe information; schedule follow-ups.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Verbal communication

Written communication

Organization

Prioritization

Customer service

Education

High School Diploma or GED

Bachelor's degree

Tools

AthenaOne

Job description

Description

Our World-Class Team Begins with YOU!

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.

Do you have what it takes to be part of our World-Class team?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

Job Information:

As a Care Coordinator Float you will perform a variety of clerical and customer service functions for the physician's office you are floating.

Requirements

Essential Duties and Responsibilities:

• As a Care Coordinator Float you will perform a variety of clerical and customer service functions for the physician's office you are floating.
• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information.
• Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in AthenaOne, provides historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Takes vitals and records assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as needed.
• Communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks as necessary.
• Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assists recall list for physicians, creates diagnostic reviews, completes orders as testing is received and follows-up on non-compliant orders.
• Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
• Participates in continuing education opportunities.
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
• Performs other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Education and Experience:

• High School Diploma or GED required. Bachelor's Degree a plus
• 1-2 Years of experience in medical setting required.

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays