Patient Care Coordinator - In-Office CSR

Byram Healthcare; Michigan; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k)

Flex spending

Life insurance

Disability insurance

Employee assistance program

Parental leave

Domestic partners

Well-being program

Job summary

Accendra Health is seeking a patient-focused Customer Service representative for an in-office role in Michigan. You will educate patients on products and services, address concerns, place supply orders, and support the care team.

The position requires 1-2 years in customer service, strong communication, and MS Office proficiency. Benefits include medical coverage, PTO, and 401(k) plan, with a commitment to high-quality patient experience.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Communication skills

MS Office

Customer service

Soft skills

Education

High school diploma

Job description

Accendra Health is seeking a patient-focused Customer Service representative for an in-office role in Michigan. You will educate patients on products and services, address concerns, place supply orders, and support the care team.

The position requires 1-2 years in customer service, strong communication, and MS Office proficiency. Benefits include medical coverage, PTO, and 401(k) plan, with a commitment to high-quality patient experience.